Returns & exchanges

We want you to love what you wear. If something isn’t right, here’s how we’ll make it right.

Eligibility

• Request a return or exchange within 3 days of delivery.
• The piece must be unused, unwashed and unaltered, with its original tags and packaging.
• Each product can be returned or exchanged once.
• Pieces bought in a sale can’t be returned or exchanged.
• Pieces stitched to your measurements can’t be returned or exchanged. If the fit isn’t right, tell us within 3 days and we’ll help with alterations.

Damaged, defective or wrong item

If your parcel arrives with a damaged, defective, wrong or missing item, we’ll replace it, or refund it in full if we can’t. Anunboxing video is required for these claims. It should show:

• the sealed parcel being opened, with the shipping label visible
• the damage, defect or wrong item clearly

Without the video we can’t accept the claim. Please report it within 3 days of delivery.

How to request a return or exchange

1. Fill in the return & exchange form within 3 days of delivery.
2. Tell us your order ref or Product ID, what you’d like (size, another design, or store credit) and why.
3. We reply on WhatsApp within 1 working day with the return address and next steps.

Shipping it back

Once we approve your request, please ship the piece to the address we share, with a note inside showing your order ref. We dispatch your exchange after the returned piece reaches us and passes a quality check.

A fee of ₹200 per product applies to domestic exchanges, to cover processing and the courier to you.

Exchanges

• Exchange for another size or another design, subject to stock.
• If the new piece costs more, you pay the difference. If it costs less, the balance becomes store credit.
• If what you want is out of stock, you get store credit for the full value.

Returns & store credit

Eligible returns are given as Madhuram store credit, valid for life, which you can use on any future purchase. We don’t refund returns to your bank or UPI account. Store credit is issued within 5–7 working days of the returned piece reaching us.

International orders

International orders can be exchanged but not returned. Shipping both ways is paid by the customer.

How long it takes

The whole process usually takes 10–15 working days from your request.

Questions

WhatsApp +91 82792 38385 or email[email protected].